Frequently Asked Questions
Every project is unique, but many questions repeat. Check our FAQ for clear answers on process, scheduling, and what to expect from our crew.
Yes. We’ll schedule a quick site visit, discuss goals and budget, and provide a written estimate with scope, materials, and timeline.
Yes. We document damage with photos, provide a repair scope, meet adjusters when needed, and keep you updated throughout the process. You remain in control of all claim decisions.
Yes - fully insured with general liability and workers’ comp. Proof of insurance is available on request.
We’ll show you photos, explain options, and provide a clear change order before proceeding - no surprises.
We protect floors, furnishings, doorways, and nearby surfaces as needed before work begins. Our crew keeps materials organized, contains dust and debris where practical, and performs routine cleanup throughout the project.
We’re based in Hickory, NC and serve nearby communities across the Greater Hickory area - typically within about a 45-minute drive. Common spots include Newton, Conover, Long View, Mountain View, Granite Falls, Claremont, Maiden, Hildebran, Valdese, Bethlehem, Lenoir, Morganton, and Taylorsville. If you’re close by but don’t see your town listed, just ask - we likely serve your area.
Ready to Get Started?
Tell us about your project and we’ll follow up with a clear plan, timeline, and a no-pressure estimate.